The Parks of the St. Lawrence is an inclusive employer.  Accommodation is available under the Ontario Human Rights Code.  For more information on how to request accommodation or assistance, please contact Human Resources at HRCompetition@parks.on.ca

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Tour Guide (Kingston Penitentiary)
Position Code:2017-SLPC-236
Business Unit:Fort Henry
Position Location:Kingston
Position Status:Fixed Term Group 1
Hours/Week:Variable up to 36.25
  
Job Description & Requirements
TOUR GUIDE, KINGSTON PENITENTIARY

CLASSIFICATION: Interpreter 1

COMPENSATION GROUP: OPSEU - Administrative

SALARY RANGE: $14.77 to $15.68 per hour
Where candidates lack the full qualifications, an appointment may be made at a lower classification and salary level

PERIOD OF EMPLOYMENT: September to October 2017 (Group 1 temporary)

HOURS OF WORK: Variable up to 36.25 hours per week

DIVISION: Kingston Penitentiary

LOCATION: Kingston

POSTING DATE: August 9, 2017

CLOSING DATE: August 23, 2017

AREA OF SEARCH: OPEN


WHAT CAN I EXPECT TO DO IN THIS ROLE?

You will:
• Lead guided historical tours, making each visitor’s experience unique by providing an interesting, memorable and safe experience.
• Assist in areas of admissions and retail, greeting and checking in visitors as well as selling retail product.

HOW DO I QUALIFY?

KNOWLEDGE AND EXPERIENCE:
• You have knowledge of and experience in the hospitality or tourism industry and the ability to learn historical information related to Kingston Penitentiary within a limited timeframe and interpret to the public within the scripts provided.
• You have experience operating cash registers and computerized point-of-sale registers, and cash handling.
• You have the ability to learn and follow safety protocols to ensure visitor and staff safety at all times.

COMMUNICATION AND CUSTOMER SERVICE SKILLS:
• You have strong verbal communication skills to effectively articulate information clearly and concisely, maintaining volume when speaking in both indoor and outdoor environments.
• You have experience in customer service practices to handle visitor requests and solve problems.
• Ability to time manage and deliver superior tours on time, to large groups of visitors at one time.
• You possess a personal commitment to excellent customer service.

LEADERSHIP AND TEAMWORK SKILLS:
• You have the ability to assume responsibility and exercise initiative while working alone or in work in a team environment and the ability to work under pressure.


REMEMBER: THE DEADLINE TO APPLY IS 11:59 PM ON WEDNESDAY, AUGUST 23, 2017.


WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

The Parks of the St. Lawrence is an inclusive employer. Accommodation is available under the Ontario Human Rights Code. For more information on how to request accommodation or assistance, please contact Human Resources at 1-800-437-2233, ext. 2440.